Membership & Booking Terms

Last updated: 9 November 2026

1. Who you are contracting with

These terms apply to court bookings, coaching, PlayPadel+ subscriptions and Founding Memberships at Play Padel Sheffield (Abbeydale Tennis Club, Abbeydale Road South, Sheffield S17 3LJ) and Play Padel Meadowhall (12 Vulcan Road, Sheffield S9 1EW). Your contract is with Play Padel Group Ltd, company number 16637744, registered office Bawtry Hall, South Parade, Bawtry, Doncaster DN10 6JH (“we”, “us”). You can reach us at hello@playpadelgroup.com.

Bookings and payments are taken through Playtomic, which acts as our booking and payment platform. Playtomic’s own terms apply to your use of its app and account, but your contract for court time, coaching and memberships is with us.

2. Court bookings

Courts cost £10 per player per hour unless a different price is shown at the time of booking. Prices include VAT.
Courts can be booked up to 14 days in advance (21 days for PlayPadel+ members). Opening hours are 6am to 11pm, seven days a week, unless we tell you otherwise.
The person who makes the booking is responsible for the booking fee for the whole court if other players do not pay their share.
You can cancel a booking free of charge up to 24 hours before the start time through Playtomic and we will refund you or credit your Playtomic wallet. Cancellations made later than this, and no-shows, are charged in full. If we cancel your court (for example because of a facility fault) you will receive a full refund.
Please arrive five minutes before your slot. Court time is not extended if you arrive late.

3. Coaching

Group sessions, Intro to Padel and private coaching are booked through the Academy tab on Playtomic at the price shown.
You can cancel a coaching booking free of charge up to 24 hours before the session. Later cancellations are charged in full. If your coach is unavailable we will offer an alternative date or a full refund.
Players under 18 may only take part in junior sessions, or in adult sessions with our written agreement. A parent or guardian must complete the junior registration form before the first session (see our Safeguarding Policy).

4. PlayPadel+ subscription

PlayPadel+ costs £10 per month. It gives you a 21-day booking window, 20% off your share of court bookings and access to member offers at the club you subscribe to.
Your subscription starts on the day you pay and renews automatically every month on the same date until you cancel. We will remind you before the first renewal and at least once a year after that.
You can cancel at any time through Playtomic, by email to hello@playpadelgroup.com, or at reception. Cancellation takes effect at the end of the month you have already paid for; you keep your benefits until then. We do not charge a cancellation fee.
If we increase the price we will give you at least 30 days’ notice by email and you may cancel before the new price applies.
PlayPadel+ is personal to you and cannot be shared or transferred.

5. Founding Memberships (Play Padel Meadowhall)

A Founding Membership costs £99 for 12 months and includes a 21-day booking window to book before anyone else. 21 days ahead vs the standard 14. First pick of the best slots, every week. 20% off your portion of court bookings. Save every time you play, every hour of the day, every day of the week. You’re invited to an exclusive founding memberships event during opening month, for founding members only. The first of many social events in the club. Every founding member receives a personalised Play Padel water bottle engraved with their unique member number. A little piece of history. The number of Founding Memberships is limited to 100.
Founding Memberships are sold before the club opens. The club is due to open in November 2026.
Your membership term runs from the opening date.
Founding Memberships are personal to you. If they renew, we will email you at least 30 days before renewal with the renewal price and how to cancel.

6. Your right to cancel within 14 days

Because you buy from us online, you have a legal right to change your mind within 14 days of purchasing a PlayPadel+ subscription or Founding Membership, for any reason. To cancel, email hello@playpadelgroup.com, use the model cancellation form below, or cancel through Playtomic. We will refund you within 14 days of your cancellation.

If you ask us to start your membership benefits straight away, and you then cancel within the 14 days, we may deduct a proportionate amount for the days you have had the benefit of the membership.

This 14-day right does not apply to court bookings or coaching sessions booked for a specific date and time. Our cancellation policy in sections 2 and 3 applies to those instead.

Model cancellation form. To Play Padel Group Ltd, hello@playpadelgroup.com: I hereby give notice that I cancel my contract for the following membership: [description]. Ordered on [date]. Name: [name]. Address: [address]. Signature (if sent on paper): Date:

7. Club rules and safety

Padel involves physical exertion and a risk of injury. Play within your ability and tell a member of staff if you are injured or unwell. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
Follow staff instructions, wear suitable non-marking footwear and treat other players, staff and the facility with respect. We may ask anyone behaving abusively, dangerously or dishonestly to leave and may cancel their bookings or membership without refund.
Children under 12 must be supervised by an adult at all times except during coaching sessions run by our coaches.
Please look after your belongings. We provide lockers but are not responsible for lost or stolen items unless we have been negligent.

8. Changes and closures

We may change these terms. If a change makes your membership materially worse for you, we will give you 30 days’ notice and you may cancel without penalty. If a club is closed for more than 7 consecutive days for reasons within our control, we will extend your membership by the same period or refund you proportionately.

9. Complaints

Please follow our Complaints Procedure at playpadelgroup.com/complaints. If we cannot resolve your complaint you may also use the online dispute resolution options described there.

10. Law

These terms are governed by the law of England and Wales and you can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring a claim in your local courts. Nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.