Privacy Policy

Privacy Policy

Who We Are

Play Padel Group (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly.

Our website address is: https://playpadelgroup.com

If you have any questions about this Privacy Policy or how we use your personal data, please contact us at: alex@playpadelgroup.com

What Information We Collect

We may collect personal information when you:

  • Contact us through our website.
  • Submit an enquiry.
  • Sign up to receive marketing emails or newsletters.
  • Book or enquire about events.
  • Browse our website.

This information may include:

  • Name
  • Email address
  • Telephone number
  • Company name (where applicable)
  • Any information you choose to include in your enquiry

We also automatically collect certain technical information such as your IP address, browser type, device information and pages visited to help improve our website and services.

How We Use Your Information

We use your information to:

  • Respond to your enquiries.
  • Provide information about our venues and services.
  • Manage bookings and customer enquiries.
  • Improve our website and customer experience.
  • Monitor website performance using analytics.
  • Send marketing communications where you have given consent or where permitted by law.

We will never sell your personal information.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences.
  • Analyse website traffic.
  • Measure the effectiveness of advertising and marketing campaigns.
  • Support website functionality.

You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

Google Analytics & Google Tag Manager

We use Google Analytics and Google Tag Manager to understand how visitors use our website and to improve its performance.

These services may collect information such as:

  • Pages viewed
  • Time spent on the website
  • Device and browser information
  • Approximate geographic location
  • Referral source

Where required by law, these cookies will only be activated after you have provided your consent through our cookie banner.

Third-Party Services

Our website may contain links to third-party websites or use third-party services including:

  • Google Analytics
  • Google Tag Manager
  • Embedded videos (such as YouTube or Vimeo)
  • Social media platforms

These third parties have their own privacy policies, and we are not responsible for their content or privacy practices.

Booking Platforms

Where you book padel courts, memberships or events through third-party booking platforms such as Playtomic, your personal information will also be processed in accordance with their own privacy policies.

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your personal data where appropriate.
  • Object to or restrict certain processing.
  • Withdraw your consent for marketing at any time.
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at alex@playpadelgroup.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the revised version will become effective immediately upon publication.

Last updated: June 2026.