Website Terms of Use

Last updated: November 2026

  1. About this site. playpadelgroup.com is operated by Play Padel Group Ltd, company number 16637744, registered office Bawtry Hall, South Parade, Bawtry, Doncaster DN10 6JH, email hello@playpadelgroup.com. By using the site you agree to these terms. Separate terms apply to bookings and memberships (Membership & Booking Terms) and to promotions.
  2. Using the site. You may browse the site and use it to find out about our clubs. You must not copy or reuse our content for commercial purposes, try to gain unauthorised access to the site or its servers, or use it in a way that damages it or breaks the law.
  3. Our content. The text, images, video, logos and the Play Padel name are owned by or licensed to us. You may view and print pages for personal use. Trade marks of third parties, including Playtomic, belong to their owners.
  4. Accuracy. We try to keep the site accurate and up to date, but information such as opening hours, prices and availability can change. The price and availability shown in Playtomic at the time of booking are what apply. Nothing on the site is professional advice.
  5. Links. We link to third-party sites and services such as Playtomic, Google Maps and WhatsApp. We do not control them and are not responsible for their content or how they handle your data.
  6. Our liability. We are not liable for losses that were not foreseeable, that were not caused by our breach, or that are business losses. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. If you are a consumer, nothing here affects your statutory rights.
  7. Availability. We may suspend, withdraw or change the site at any time without notice.
  8. Privacy. Our Privacy Policy and Cookie Policy explain how we handle your data.
  9. Changes. We may change these terms; the version on the site when you use it applies.
  10. Law. These terms are governed by the law of England and Wales. Consumers may also rely on the courts of the part of the UK where they live.

Complaints Procedure

How to make a complaint

We want to hear when something has gone wrong so we can put it right.

Step 1 — Talk to us at the club. Most issues can be sorted on the spot by the duty manager.

Step 2 — Write to us. Email hello@playpadelgroup.com or write to Play Padel Group Ltd, Bawtry Hall, South Parade, Bawtry, Doncaster DN10 6JH. Tell us what happened, when, and what you would like us to do. We will acknowledge your complaint within 2 working days and give you a full response within 10 working days. If we need longer we will tell you why and when to expect a reply.

Step 3 — Ask for a review. If you are not satisfied, ask for your complaint to be reviewed by a director. You will receive a final response within a further 10 working days.

If you are still unhappy. You may take your complaint to the courts. For problems with a booking or payment made through Playtomic, you can also contact Playtomic’s own support. We are not currently a member of an alternative dispute resolution scheme; if that changes we will update this page. You can also get free advice from Citizens Advice at citizensadvice.org.uk or 0808 223 1133.

Data protection complaints. See our Privacy Policy for how to complain to us and to the Information Commissioner’s Office.

Safeguarding concerns. Please use the contacts on our Safeguarding page rather than this procedure, so they reach the right person quickly.